You are here

Lodging and Services Terms and Conditions:

Effective October, 2020

1.            Reservations and Confirmations

1.1          These Terms and Conditions apply to lodging and services provided through Moving Mountains, Inc., Moving Mountains Vail Valley LLC or Moving Mountains Steamboat Springs LLC. (Individually or collectively - MM).  MM reserves the right to modify these Terms and Conditions at any time by posting on the Terms and Conditions page of the MM website.  The property where you stay (private home, condominium or other property) is referred to as the Home, and any person occupying the Home is referred to as a Guest.

1.2          The person signing the Rental Agreement is the Group Leader.  The Group Leader must be at least 25 years of age.  The Group Leader is responsible for informing all Guests and visitors of these Terms and Conditions, and Group Leader is responsible for the actions of all Guests in the party and visitors.

1.3          MM will not confirm reservations until it has received the required deposit and the Group Leader has signed the Rental Agreement.  Reservations are confirmed only when MM sends a written reservation confirmation.  To confirm a reservation, Guest must pay a deposit of 50% of the total package cost (unless specifically agreed otherwise) and provide the signed Rental Agreement within 24 hours after the Rental Agreement is sent.  The remaining balance of the total cost is due 30 days prior to arrival.  Reservations within 30 days of arrival require full payment at time of reservation.  MM may cancel any reservation that does not comply with these requirements.  Prices and availability are subject to change until the reservation is confirmed.

1.4          MM may refuse to accept or cancel any reservation if any Guest in the party has previously breached the MM Terms and Conditions.

1.5          Accidental Rental Damage Coverage (ARDC) costing $199.00 is required for all reservations.  ARDC is third-party insurance providing Guests with up to $10,000 coverage for accidental damage that occurs during the stay.  ARDC does not cover intentional damage or damage caused by careless actions such as wearing shoes inside a home, failing to close a garage door, allowing unsupervised children to use an elevator or other house rules outlined in the House Guide for that home.  Guests will be liable and charged for damage to the Home and contents occurring during the stay that is not covered by ARDC. 

1.6          All special requests and requests for additional services or activities must be communicated directly to MM Staff.  Any verbal communications must be confirmed by E-mail or fax.  Undocumented requests may not be fulfilled.

1.7          Vacation Home Rentals are subject to applicable resort fees, sales tax and lodging taxes which may be subject to change without notice. Lodging Rates shown are inclusive of cleaning fees and resort fees.

2.            Check-In / Check-Out

2.1a        Steamboat Springs: All Guests will be provided details check in instructions prior to arrival.  Check-in and access to the Home requires payment in full, a valid government-issued photo ID, a credit card to be kept on file to which any amounts payable by Guests may be charged, a signed Rental Agreement and a signed Registration Form.

2.1b       Vail and Beaver Creek: All Guests will be sent individual check-in instructions to check-in at the Home.  Check-in and access to the Home requires payment in full, a valid government-issued photo ID, a credit card to be kept on file to which any amounts payable by Guests may be charged, a signed Rental Agreement and a signed Registration Form.

2.2          Check-in time for ALL Homes is from 4:00 pm - 6:00 pm, and check-out is by 10:00 am.  Early check-in or late check-out may be possible by prior arrangement and can only be guaranteed 48 hours prior to arrival.  Group Leader must notify MM if the first party to check in will not be the Group Leader.  Failure to do so may result in delay or refusal of check-in for that person.

2.3          Homes are inspected after every stay and additional cleaning charges will be imposed if the Home is not left in a reasonable condition and extraordinary cleaning is required.

•             Windows and doors must be left closed.

•             Trash must be in trash receptacles and/or taken to the garage rolling bins.

•             Dishes must be washed and put away or left clean in the dishwasher.

•             Used towels are to be left in the bathtub or shower.

•             Garage doors (if applicable) must be left closed.

•             Furniture must be in its original location.

•             All keys and garage door openers (if any) placed on the kitchen counter

•             If any lotion, body wash, shampoo or conditioner pump dispenser is removed, Guests will be charged $20 per container.

2.4          Guests must verify the number of keys and garage door openers received at check-in and agree to pay $35.00 per lost key, $100 per lost elevator key and $75 per lost garage door opener.

Check In / Check Out at One Steamboat Place

2.5a        Check-in for Guests staying at One Steamboat Place (OSP) is at the property, 2250 Après Ski Way, Steamboat Springs CO 80487.  Guests may check-in at the OSP front desk after 4:00 pm.  Access to the residence requires payment in full, a valid government-issued photo ID, a credit card to be kept on file to which any amount payable by Guests may be charged, including the OSP service fees, a signed Rental Agreement and a signed Registration Form.  Early check-in or late check-out may be possible by prior written authorization and can only be guaranteed 48 hours prior to arrival.

Note: Catered Chalet package Guests will be checked into their residence by their hosts. The Group Leader will need to check-in with the OSP front desk.

2.5b       When checking out keys must be dropped off and folios finalized at the OSP front desk.  If the residence requires extraordinary cleaning, there will be an additional cost charged to the credit card on file after departure.

Prior to departure:

                •             Place any dirty dishes in the dishwasher and turn it on.

                •             Place the furniture back in the original location.

                •             Place all used towels on the floor in the bathroom. Leave unused items as they were found.

                •             Put all trash in trash cans.

3.            Cancellations and Refunds

We have implemented the following policies to ensure peace-of-mind for new reservations:

  • Guests unable to travel due to COVID-19 travel concerns can cancel their reservation up to 30 days in advance of the arrival date and apply the full credit of the payments made towards a stay at the same home up to 14 months from your original arrival date, or you can request a Refund of payments made -less a 10% cancellation fee. Cancellation must be confirmed in writing/email and acknowledged by MM to be valid.
  • If your stay is prevented by a State of Colorado, Routt County or Eagle County Stay-at-Home order or Public Health Order restricting short-term lodging in the area where your vacation rental home is located applicable during the dates of your stay, you will receive the full value of payments made as a credit towards a future stay in the following 14 months, or you may request a refund. Closure or reduction of local mountain operations including ski lifts in the area you are staying, or lack of snow, or poor mountain conditions, or weather are NOT valid reasons for cancellation or refund.


  • In addition to our Reservation Assurance Policy, we highly encourage guests to consider purchasing Travel Insurance, which will protect you in the event that you or a member of your group becomes sick, injured, or delayed. Travel Insurance.


  • You may cancel your reservation up to 30 days prior to your reservation and receive a refund, less 10% admin/cancellation fee.

4.            Catering

4.1          Catering or Catered Chalet packages are offered by MM at an additional charge and are not included in Home rentals.

4.2          Unless otherwise expressly stated, the price of catering and Catered Chalet packages does not include: airfare, transportation, lift tickets, equipment rentals, activities, childcare, alcoholic beverages or the cost of meals outside the Home.

4.3          Pricing for catering or Catered Chalet packages is based on the number of Guests specified, and additional Guests or visitors will result in additional charges.  MM must be notified of any reduction in the specified number of Guests prior to arrival, and reduction may not result in reduced charges.

5.            General Terms and Conditions

During the stay, Guest's 24-hour phone/text contact is MOVING MOUNTAINS



For after-hours emergencies, telephone the MM office and follow the instructions to leave a message.

5.1          Travel to and outdoor and indoor activities in mountain areas during any time of year involve risks which Guests must make themselves aware of.  Potential risks include, without limitation, those associated with slippery conditions, falling snow and ice, freezing or high temperatures and high altitude.  Guests waive and release and agree to hold harmless and indemnify MM and the Home owner against any and all claims, actions and damages (claims) arising from any cause during their stay, including out of activities they participate in during their stay including, without limitation, personal injury, property damage, expenses, judgments, fines, settlements and other amounts resulting from the Guest stay, other than claims arising from the gross negligence of MM, its agent or employee.

5.2          Not all homes are equipped with a safe.  MM is not responsible for Guests' property.  Please consider leaving valuables at home.

5.3          Quiet time in all locations is from 7 pm to 7 am.  Many Homes are in residential areas, and any violations of City noise or disturbance ordinances may result in citations and fines, which are the sole responsibility of the Guests.  MM may immediately terminate the stay of any Guest causing unreasonable noise and disturbance and retain all amounts paid. No events / parties / weddings / DJ’s or Bands with amplified sound are permitted, and this will be strictly enforced.

5.4          The number of visitors at the Home at any time may not exceed twice the stated maximum overnight occupancy.  If this restriction is violated, MM may immediately terminate the stay, retain all amounts paid and charge a $2,500 unauthorized event fee to the Guest credit card on file.

5.5          Without limitation, the following are prohibited:  outdoor sleeping, any activity where more than twice the maximum number of overnight occupants are present, events (such as weddings, parties, receptions, bachelor/bachelorette parties), tents or other outdoor structures, temporary or permanent, commercial kitchens, the preparation of any food on site for persons other than Guests and visitors, parking RVs or other large campers in driveways, and use of snowmobiles around the property or in the neighborhood.

5.6          Smoking and vaping is not permitted in any part of the Home or in vehicles operated by MM, including on decks, balconies, or porches and within 100 feet of entrances.  Decontamination and littering charges starting at $500 may be assessed.

5.7          MM standard housekeeping service is included with the lodging rate.  Standard housekeeping includes an exit clean, based upon the Home or Residence being left in a reasonable condition (see 2.3).  Standard housekeeping includes a light mid-week clean, including towel change, for stays of 6 or more nights, and a full linen change every 7 nights for longer stays.  Reservations over 10 nights receive a mid-stay sheet change scheduled every 3-4 days.  Additional housekeeping services are available for an additional charge based on the requested service and the size of the Home.

5.8          Guests should avoid wearing outdoor shoes inside of the Home, to protect carpets and floor surfaces. Guests will be responsible for any additional cleaning charges or damage resulting for shoes being worn in the home or any damages resulting from additional guests gathering at the home contrary to the terms described above.

5.9          Guests and visitors shall act in a responsible and respectful manner toward other Guests, MM staff and neighbors.  If at any time during the stay a Guest or visitor acts in a dangerous, unruly or malicious manner, including verbal or physical abuse, MM may immediately terminate the stay and retain all amounts paid.

5.10        Use of illegal drugs in the Home or MM vehicles is prohibited and may result in immediate termination of the stay and MM retaining all amounts paid.  Marijuana, now legal in Colorado, may not be consumed by vapor pipe or smoked inside any Home.  Edible marijuana products are a hazard that must be removed at check-out.

5.11        MM and its employees are not responsible for under-age consumption of alcohol or drugs by Guests or visitors, Guests or visitors driving while intoxicated or any accidents involving Guests or visitors.

5.12        Guests riding in MM vehicles must abide by Colorado's Motor Vehicle Laws, including requirements regarding seat belts. Front seat passengers are required to wear seat belts, and all children must be properly buckled in a seat belt or car seat.  Colorado law requires that infants under one year of age or 20 pounds ride in a rear-facing car seat.  Children ages one to four and between 20 and 40 pounds must ride in an appropriate rear- or forward-facing car seat. Colorado law also requires that children over age 4 but under age 8 ride in a forward-facing car seat or a booster car seat unless they are over 4'9" tall or weigh more than 80 lbs.  Children who are not required to be in a car seat or booster seat but are under 16 years old must be buckled in a seat belt. Parents traveling with infants should bring their own car seats or arrange to rent car seats before arrival.  Guests are solely responsible for complying with these requirements.

5.13        MM offers concierge services to arrange things such as activities, transportation and restaurant reservations.  Certain suppliers require MM to provide Guest credit card information to make reservations.  For all services arranged through MM, the provider is the merchant of record and not MM, and the provider is solely responsible for the services provided and resolving any disputes.

5.14        Equipment in the Home may from time to time require service or repair, and MM will endeavor to facilitate this as soon as possible.  No refunds or credits are provided if equipment or amenities are out of service.

5.15        Exclusive jurisdiction and venue for any legal proceedings between Guests and MM or involving these Terms and Conditions shall be in Routt County or Eagle County, Colorado.

The following additional Terms and Conditions apply to all properties EXCEPT One Steamboat Place:

5.16        Except as otherwise noted with respect to particular properties, no more than four vehicles may be parked outside overnight.  If the Home has a garage, Guests are encouraged to use the garage for overnight parking.  Guests are not permitted to park at any time on public streets or in areas providing access to other properties.  For Homes with shared driveways, no more than two cars may be parked outside of the garage at any time unless the additional cars can be parked without blocking access to the neighbor’s property/garage/parking.  Guests are responsible for any parking citations and fines that they incur.

5.17        Steamboat Edgemont Guests are allowed one reserved, underground parking space.  Additional parking may be available outside the building.  No more than two vehicles per residence are permitted at one time unless Guest receives prior written authorization from a manager at MM.

Chateau Chamonix Guests are allowed one reserved, covered parking space.  Additional parking may be available (uncovered) near the pool area.  No more than two vehicles per residence are permitted at one time, unless Guest receives prior written authorization from a manager at MM.

Olympian Guests are allowed two reserved, underground parking spaces. Additional parking may be available outside the building but is typically limited to 2 hours or less parking spaces. No more than two vehicles per residence are permitted at one time, unless Guests receive prior written authorization from a manager at MM.

The following additional Terms and Conditions are applicable to stays at One Steamboat Place (OSP):

5.16b     If the Guest group exceeds the overnight occupancy total specified on the MM website, the group will be charged $250 per person, per day, for each Guest over occupancy.  Children under 5 are not counted when determining occupancy numbers.  This restriction includes bringing visitors into the building for events or to use the amenities.

5.17b     No more than two vehicles per residence may be parked in the garage at OSP.  No more than two vehicles per residence are permitted at one time without prior written authorization from the general manager of OSP.  Guests with more than 2 cars must inform MM prior to arrival.  Oversized vehicles must be approved in advance of arrival and may need to be parked offsite.

5.18b     It is preferred that OSP Guests who rent ski and snowboard equipment use Christy Sports, the designated manager of the onsite ski valet. 

5.19b     A service fee will apply to all guests over the age of 10, paid directly to One Steamboat Place upon checkout. This fee is subject to change.  The fee is paid directly to OSP and a credit card is required at check-in.

5.20b     Residences at OSP are individually owned and, as such, are provided with the furnishings, amenities and equipment that is specific to that residence.  Any additional furnishings, amenities and equipment required by Guests, such as additional fans, pillows, blankets, humidifiers, are at the expense of the Guest. If requested in advance, MM can typically arrange for the rental of these items.

5.21b     Room service is not available at OSP.  MM recommends having groceries and drinks stocked prior to arrival.  MM offers private chef services and VIP catered packages.  Contact MM for details. 

5.22b     Guest's 24-hour contact during your stay is OSP front desk:  970-870-5100 or you may contact Moving Mountains office at 970-870-9359.  For after-hours emergencies, please telephone MM and follow the instructions to leave a message.

5.23b     Under COVID-19 guidelines no daily housekeeping service is provided.  Daily supply service will be fulfilled between the hours of 8:00AM to 4:00PM. Residence supply requests will be dropped at residence door. For longer stays and large replenishment needs, a link will be sent for Residence Supply delivery. Please allow 24 hours for multiple item requests.

5.24b     OSP has a strict no-smoking policy for anywhere within 100 yards of the building which includes the decks and balconies of each residence.  Decontamination and littering charges of $500 or more will be assessed.

5.25b     The hours of operation for the pool/hot tubs are from 9:00 am to 10:00 pm daily.  Pool Area- Use by appointment only; limited capacity. Call 970.870.5151 to book your appointment. Games and Tykes room services are currently suspended

5.26b     All applicable electronics, cords, and audio-visual equipment should not be tampered with in any way.  Please contact OSP maintenance for assistance with any adjustments needed.  Costs for resetting, repairing or replacing damaged, moved, or missing items will be charged to Guest.

6.            Pets / Service Animals

6.1          Bona fide service animals, as defined pursuant to regulations under the Americans With Disabilities Act, are allowed to accompany Guests during their stay.  Service animals must be individually trained to perform a task for the benefit of an individual with a disability.  Animals providing emotional support, comfort or companionship are not service animals.  Guests must notify MM at the time of reservation if they will be bringing a service animal.  Service animals may be removed if they are disruptive, aggressive or not housebroken.

Under Colorado law, it is a criminal offense to misrepresent an animal as a service animal.  C.R.S. §18-13-107.7

6.2          Except for bona fide service animals, Guests are prohibited from bringing any animals (pets) into any Home without the written authorization of MM.  Authorization must be requested at time of reservation and will not be granted at check-in.

6.2          Homes noted as Pet Friendly on the MM website allow animals solely with written authorization of MM and on a case-by-case basis.  No more than two animals will be approved.

6.3          All approved pet stays are subject to a taxable pet cleaning fee of $950 payable at time of reservation, to cover the cost of returning the Home to a pet allergy-free environment.

6.4          Guests bringing service animals or pets must adhere to the following rules:

                •             No barking or excessive noise – if neighbors or adjacent Guests are disturbed, the animal will have to be removed from the Home.

                •             Damage to the Home or furnishings by a Guest's animal is not considered accidental and as such, is not covered under Accidental Rental Damage Coverage.  Guests are fully responsible for the cost of repairing damage to the Home including, without limitation, scratches to wood furnishings and doors.

                •             Animals that disturb or threaten other Guests or employees may be required to leave.

                •             The owner is responsible for cleaning all animal waste.  Guests who fail to pick up after their animal may be charged a $500 fee and their stay may be immediately canceled and all payments retained.

                •             All dogs outside must be on a leash at all times.

                •             Animals are not allowed on furniture at any time.  Any evidence of animals on furniture may result in extra cleaning fees.

                •             Animals may not be left unattended for an undue length of time, either indoors or out.  Animals may not be left unattended on balcony, patio, or porch.

6.5          If unauthorized animals are brought into the Home (including animals brought into a Home by visitors), Guest will be charged $500 per day for each day of the reservation and MM may terminate the stay and retain all amounts paid.

6.6          Guests are responsible for all costs associated with boarding unauthorized animals at an offsite location.

6.7          Moving Mountains assumes no responsibility for illness or injury that may incur to animals while on the premises.

7.            Hot Tubs

7.1          MM places a high priority on safety and cleanliness of hot tubs and spas. Hot tubs are provided with fresh water, sanitized and chemically balanced prior to each stay.  This service does not apply to communal hot tubs and pools where MM does not provide maintenance.

7.2          For private hot-tubs, a chemical balance check will be performed without charge after three days for reservations of five or more days.  If the water is sufficiently out of balance due to use and needs to be changed during the stay, the Guest will be charged $100.  If there is any concern regarding the condition of the hot tub water, Guest should contact the MM office immediately.  Additional chemical checks can be arranged at the Guest’s expense, $25 per check.

7.3          Hot tubs are not available for use during cleaning, maintenance, and repair.  No refunds or credits will be provided if the hot tub or pool is out of service.

8.            Elevators

8.1          If the Home includes an elevator, it is provided for ease of access between floors.  A reasonable amount of luggage can be loaded into the elevator and transported to other levels.

8.2          Guests shall not stack luggage or impede the ability of the doors to freely open and close. Guests shall ensure that all doors are securely closed on each landing prior to use.

8.3          Guests shall not allow children to ride the elevators alone.  Adult supervision is required.

8.4          Guests acknowledge that negligent use of the elevators may result in damage and the cost of the repair will be the responsibility of the Guest.

9.            Fire-pits

9.1          If the Home includes a fire-pit, MM and the owner shall have no liability or responsibility for injuries or damage that may be incurred from its use, regardless of cause.  Guests agree:

•             To follow all instructions and seek safety precautions and seek clarification on use of the fire-pit when needed.

•             Children (under age of 18) will not be allowed to play with or operate the fire-pit.

•             The fire-pit shall be used exclusively for providing outdoor heat.  No cooking is permitted over a fire-pit.

10.          Zoning and Municipal Codes

10.1        Vacation Home rentals are subject to the zoning and municipal codes applicable to the Home location.  Current regulations are displayed on the MM Website.  If municipal regulations change or are interpreted to prohibit Guest from using a confirmed reservation, MM will inform Guest and Guest may cancel the reservation and receive a complete refund of payments made or cancel the reservation and rebook to another Home, with all payments made applied to the new reservation.

11.          Additional Property Specific Terms

11.1 Rocking Chair Lodge

Guests at Rocking Chair Lodge acknowledge that there are risks of personal injury, death and property damage associated with climbing activities including, but not limited to, the risk of injury or death from accidental falling and other risks inherent to climbing activities.  All Guests assume all risks associated with climbing activities and release, discharge, waive, disclaim, and relinquish all claims, actions, or causes of action for personal injury, wrongful death, or property damage against MM and the Owners of Rocking Chair Lodge resulting from participation in activities at the climbing room.  All Guests agree that if emergency rescue or evacuation become necessary, the expenses are Guest's sole responsibility and not that of MM or owner.

12.          COVID-19 Supplemental Terms

12.1        Guests who are diagnosed with COVID-19 are required to notify MM at your earliest convenience. If this diagnosis is received following your stay, we would also appreciate knowing so that we can effectively protect our employees through testing and isolation if required.

12.2        If you are diagnosed with COVID-19 you are expected to isolate or quarantine until you are healthy and receive a test result confirming that you are no longer contagious. This may require that you stay longer than originally planned. If the home you are staying in is available for a longer duration you may be able to extend your reservation, which will be at your expense at the same pro-rata rate as was offered for your original stay. In the event that the Home that you are staying in is not available for a longer stay you will be required to move to another property at your expense.

12.3        If you are diagnosed with COVID-19, you and all members of your party should isolate yourselves and eliminate contact with others in the local community. People who are infected but without symptoms have been shown to be potentially contagious to others. People with symptoms should be especially cautious about restricting contact with others. Testing is typically free and we recommend that you contact medical authorities for guidelines on testing and treatment.